Customer :
A Company is engaged in the business of manufacturing earth moving equipment, backhoe loader, engines, gensets etc.
Business Requirement :
To support entity in reviewing the Internal Robust Desk Procedure Documents as part of the knowledge transfer protocols required for one of the major projects of the Company which includes:.
Extending support with respect to reviewing the desk procedure documents across processes / functions of the Company, its affiliates , Assist the Business in deriving robust Desk procedure documents as part of the knowledge transfer protocols and timelines.
Identified Process Challenges :
Issues in Knowledge Transfer with respect to understanding of the desk procedure, Lack of Comprehensive coverage of processes/functions of the entity during the transfer, Deficiencies in the documentation of the processes explained, Application related issues arising from access restrictions and lack of hands on training, Inadequate training on Internal Controls inducted within each process/function. .
Approach and Solution Design :
The Engagement Team had adopted a logical sequencing of activities for the challenges faced right from identifying the root cause of the challenges being Training Methodologies, User Interactions, Documentation Review, User Access Testing and comprehensive coverage of process as under. The activities performed to address the Challenges faced are as under:
Performing user discussions to showcase the current process and thereby ensuring comprehensive coverage of the processes during the training sessions, Attendance in the knowledge transfer sessions to help understand the process and identification of flow of transactions, Review of the Handover documentation and ensuring accuracy and completeness, Identification of Control Gaps/Process Gaps, Providing inputs to enable Optimal Utilization of Application systems, Addressing issues in the applications systems by performing User Access Testing, Incorporation of Controls and training on performance of the internal controls.
Business Benefit and Result :
Conclusive Knowledge Transfer enabling better understanding of the desk procedure, Comprehensive coverage of processes/functions of the entity during the transfer, Granular level review ensuring implementation of detailed documentation, Addressing Application related issues by performing access verifications and enabling hands on training, Detailed training on Internal Controls for each process/function.
